Experience Design 

We apply human-centered design (HCD) to understand and solve for the needs of real users. Through user interviews, usability testing, journey mapping, and persona development, we uncover insights that guide how platforms are structured, presented, and interacted with—making sure the experience works for everyone who needs it.

Accessibility is embedded in every stage of our design and development lifecycle. We ensure all experiences are compliant with Section 508 and aligned to WCAG standards. Our team conducts audits, remediates existing issues, and builds new digital products with accessibility in mind from the start—ensuring compliance without compromising experience. 

We organize content so that users can find what they need, understand what they see, and take informed action. MetaPhase applies content strategy, plain language principles, and strong information architecture to improve comprehension, navigation, and content performance across digital services. 

MetaPhase helps federal clients reimagine outdated digital experiences. We update the look, feel, and functionality of legacy platforms by applying modern design systems, mobile-first principles, and UX best practices. The result is faster, cleaner, and more effective user experiences that meet today’s standards and mission needs.